Shipping Address

  • We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
  • Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
  • We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
  • All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

  • If you have any request for change of shipping address, please email us at ginny@blendmeessentialoil.com within 12 hours upon your order submission.
  • If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

 

Tracking Number

  • Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.
  • For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms. Proof of purchase, invoice or delivery order will be available.
  • We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.

International Taxes & Duties (Outside of Malaysia)

  • Import Duties and Taxes: Please note that international orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival.
  • The recipient of the shipment is the importer of record and is responsible for all such import fees. BLENDME & OIL has no control over these charges and cannot predict what they may be.
  • If you are unsure, please contact your local customs office for more information before placing an order.

Thailand : 7% VAT usually applies. Import Duty applies if over 1,500 THB.
Singapore : Usually Tax-Free for orders below $400 SGD.
USA : New 2025 Rule - Orders may incur customs fees & duty regardless of value.
Australia : Tax-Free for orders below $1,000 AUD.
Europe / UK : VAT (20%+) and a courier handling fee are almost always charged.

Refused Package

Refused Shipments: If you refuse a shipment from BLENDME & OIL due to unexpected import fees, you will be responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to BLENDME & OIL.

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